Privacy Policy

Last Updated: June 13, 2026

The National Shrine of St. Therese respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, make a payment, request prayers, order candles or enrollments, make donations, book lodging through third-party services, or otherwise interact with us online.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Message content submitted through contact forms
• Prayer requests, intentions, and related spiritual requests
• Candle lighting requests
• Enrollment card information, including enrollee name, occasion, sender information, recipient information, and mailing details
• Donation, order, payment, and transaction information
• Any other information you choose to submit through our website

We may also automatically collect certain website usage information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website or search engine
• General location information based on IP address
• Cookie and analytics data
• Website performance and usage information

2. Sensitive Information

Some areas of our website, including prayer requests, candle intentions, and enrollment requests, may invite visitors to share personal, spiritual, family, health, grief-related, or other sensitive information.

Please share only the information you are comfortable submitting online. You should not submit highly sensitive personal information, such as full medical records, financial account numbers, Social Security numbers, government identification numbers, legal documents, or other highly private information through our website forms.

By submitting a prayer request, intention, enrollment, message, or similar request, you authorize us to receive and use that information for the purpose of responding to your request, praying for the stated intention, processing the requested service, communicating with you, and maintaining appropriate records.

3. How We Use Information

We may use the information we collect to:

• Respond to messages and inquiries
• Receive and manage prayer requests
• Process candle lighting requests
• Process enrollment card orders
• Process donations, payments, and related transactions
• Mail cards, acknowledgments, receipts, or other requested materials
• Communicate with you about your request, order, donation, booking, or inquiry
• Operate, maintain, and improve our website
• Understand how visitors use our website
• Monitor website performance and security
• Prevent fraud, misuse, or unauthorized activity
• Maintain internal records
• Comply with legal, tax, accounting, or regulatory obligations
• Support the mission, ministries, and operations of the Shrine

4. Payments and Donations

We may use third-party payment processors, donation platforms, booking services, auction/fundraising platforms, or other service providers to process payments, donations, reservations, and related transactions.

Online payments are processed by Stripe, a third-party payment processor. When you make a payment through our website, Stripe may collect and process payment information, billing details, transaction details, device information, and fraud prevention information.

We do not intentionally store full credit card numbers, card security codes, or complete payment card details on our website. Stripe handles payment card processing through its secure payment systems. We may receive limited transaction information, such as name, email address, payment amount, date, payment status, and order details, so we can confirm payments, fulfill requests, issue receipts, maintain records, and address payment-related questions.

We do not intentionally collect or store full credit card numbers directly through our website outside of secure third-party payment processing tools. Payment information is processed by third-party providers according to their own privacy and security practices.

Depending on the service used, payment and transaction information may be collected by providers such as payment processors, donation platforms, lodging/reservation services, fundraising platforms, or similar vendors.

5. Third-Party Services

We may use third-party services to help operate our website and provide online features. These may include, but are not limited to:

• Website hosting and website management tools
• Contact form and order form tools
• Payment processors
• Donation platforms
• Lodging or cabin reservation platforms
• Auction or fundraising platforms
• Google Analytics
• Google Search Console
• Social media platforms, including Facebook and YouTube
• Email, security, analytics, and administrative service providers

We use WPForms to collect and manage information submitted through website forms, including contact forms, prayer requests, candle requests, enrollment orders, and related messages. Information submitted through these forms may be stored in our website dashboard and/or sent to us by email so we can respond to requests, process orders, and maintain appropriate records.

We use Stripe to process online payments. Stripe may collect and process payment information, billing details, transaction information, fraud prevention information, device information, and other information needed to complete and secure payments. We do not intentionally store full credit card numbers on our website. Stripe processes payment information according to its own privacy and security practices.

These third-party services may collect, process, or store information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party websites or services you use

6. Google Analytics and Website Analytics

We may use Google Analytics and similar tools to understand how visitors use our website, improve website performance, and better understand visitor traffic.

Google Analytics may collect information such as pages visited, time spent on pages, device and browser information, general location information, referring websites, and interactions with the website. Google may process this information according to its own privacy practices.

We do not intend to send names, email addresses, phone numbers, prayer request text, payment card numbers, or other directly identifying form content to Google Analytics.

You can learn more about how Google uses information from sites and apps that use its services by visiting Google’s privacy resources. Google states that websites using Google Analytics must disclose the use of Google Analytics and how it collects and processes data.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, or similar technologies to:

• Keep the website functioning properly
• Understand website traffic and performance
• Improve the visitor experience
• Help protect the website from fraud or misuse
• Support analytics and measurement tools

You may control or block cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Where available, you may also manage cookie preferences through our website’s cookie banner or cookie preference tool.

8. How We Share Information

We do not knowingly sell personal information for money. However, some third-party analytics, advertising, social media, payment, donation, booking, or website tools may collect, process, or use information according to their own privacy policies and terms. Some tracking technologies may be considered a “sale” or “sharing” of personal information under certain privacy laws if they are used for cross-context behavioral advertising. We use cookie consent tools to give visitors choices about non-essential cookies and tracking technologies where applicable.

We may share information with trusted third parties when necessary to operate the website, process requests, and provide services, including:

• Payment processors
• Donation processors
• Lodging or booking platforms
• Mailing or fulfillment providers
• Website hosting and maintenance providers
• Analytics providers
• Security and fraud prevention providers
• Email and communication service providers
• Professional advisors, such as accountants, attorneys, or insurance providers
• Government, regulatory, or law enforcement authorities when required by law

We may also share information when necessary to protect our rights, safety, property, website, visitors, staff, volunteers, or community.

9. Third-Party Links

Our website may include links to third-party websites, including donation platforms, booking platforms, auction/fundraising platforms, social media pages, video platforms, and other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. When you leave our website or use a third-party service, your information is governed by that third party’s privacy policy and terms.

10. Email Communications

If you contact us, submit a form, make a request, place an order, make a donation, or otherwise provide your email address, we may use your email address to respond to you and communicate about your request, transaction, donation, order, booking, or related Shrine matters.

We do not intend to send marketing emails without appropriate consent where required by law. If we send email updates or newsletters in the future, you may unsubscribe using the instructions provided in those messages.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Process orders, payments, donations, and requests
• Maintain records of transactions and communications
• Support the Shrine’s administrative, tax, accounting, legal, and operational needs
• Resolve disputes
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

12. Security

We take reasonable administrative, technical, and organizational measures to protect information submitted through our website. However, no website, online form, payment system, or electronic transmission is completely secure.

Please use care when submitting information online, especially personal or sensitive information.

13. Children’s Privacy

Our website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent. If you believe a child has submitted personal information to us without appropriate consent, please contact us so we can review and address the issue.

14. California Privacy Notice

If you are a California resident, you may have additional privacy rights under California law, depending on how those laws apply to us.

California privacy laws may give residents the right to:

• Know what categories of personal information are collected
• Know the purposes for collecting personal information
• Know what categories of third parties may receive personal information
• Request access to certain personal information
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of certain sales or sharing of personal information, where applicable
• Not be discriminated against for exercising privacy rights

California’s Attorney General describes these rights as including rights to know, delete, opt out of sale or sharing, and non-discrimination.

We do not knowingly sell personal information for money. However, some analytics, advertising, social media, or tracking technologies may be considered “sharing” under certain privacy laws if they are used for cross-context behavioral advertising.

If we use tools that are considered a “sale” or “sharing” of personal information under applicable California law, we will provide a way for California residents to opt out, such as through a “Do Not Sell or Share My Personal Information” link or cookie preference tool.

To submit a California privacy request, please contact us using the information listed below.

15. Notice at Collection for California Residents

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, mailing address, IP address, or similar information
• Commercial information, such as donations, orders, payments, enrollment requests, candle requests, or transaction details
• Internet or electronic activity information, such as website usage, pages visited, browser type, device type, and analytics data
• Geolocation information, such as approximate location based on IP address
• Sensitive information voluntarily submitted by you, such as prayer intentions, spiritual requests, family circumstances, health-related details, grief-related information, or other personal details included in prayer requests or messages

We collect this information for the purposes described in this Privacy Policy, including responding to requests, processing transactions, operating the website, communicating with visitors, maintaining records, improving website performance, preventing misuse, and supporting the mission and operations of the Shrine.

If personal information is sold or shared under California law, the notice at collection must include a “Do Not Sell or Share” link.

16. Your Choices

You may:

• Choose not to submit optional information
• Contact us to request access, correction, or deletion of certain information
• Disable or block cookies through your browser settings
• Use available cookie preference tools on our website
• Contact third-party services directly regarding information they collect
• Avoid submitting sensitive information through website forms

Please note that some information may be retained when necessary for legal, tax, accounting, security, transaction, or operational purposes.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

National Shrine of St. Therese
21425 Glacier Highway
Juneau, Alaska 99801

Email: juneaushrine@live.com

Phone: 907-780-6112